Privacy Policy

Last updated: October 14, 2025

At-a-glance: we collect limited device/usage data and details you voluntarily provide (e.g., contact info or inquiry content). We use this to operate the site, respond to you, analyze performance (via Google Analytics 4), and provide live chat (Salesmartly). You can manage cookies below and exercise regional privacy rights (GDPR/CCPA).

1) Who we are

SJB China Auto Export (“we”, “us”, “our”) is the data controller for this website sjbcar.com. Contact: info@sjbcar.com.

2) Scope

This policy covers personal data processed when you browse our site, use embedded tools (analytics, chat, videos), or contact us. It does not cover third-party websites we link to.

3) What we collect

Device & usage data: IP address, coarse location (derived from IP), timestamps, pages visited, referrer, browser/OS, language, session identifiers, events (e.g., link clicks).
Contact data you provide: name, email, phone, company, message content and attachments when you email or chat with us.
Cookies & similar tech: analytics cookies/IDs, chat widget cookies, consent preferences. See Cookie section.
Embedded media: when you play an embedded YouTube video, YouTube/Google may collect usage data under their policies.

4) Why we use data (purposes)

Operate and secure the website; prevent abuse/fraud; debug and monitor performance.
Respond to inquiries and provide customer support.
Measure traffic and improve content (Google Analytics 4, aggregated insights).
Comply with legal obligations and enforce terms.

5) Legal bases (EEA/UK visitors)

Consent: placing non-essential cookies (e.g., analytics) and using certain optional features.
Legitimate interests: essential security, basic site operations, and direct responses to your requests.
Contract: pre-contractual communications when you ask us for quotes or services.
Legal obligation: record keeping, compliance, responding to lawful requests.

6) Sharing & disclosures

We may share limited personal data with:

Service providers / processors acting on our instructions (e.g., hosting/CDN, analytics, customer chat).
Affiliates and advisors (only as necessary, subject to confidentiality).
Authorities or third parties when required by law, to protect rights, safety, or prevent fraud/abuse.

7) Cookies & similar technologies

We use essential cookies for core functionality and (with consent where required) analytics cookies. You can manage preferences via the banner or the button below.

Cookie categories (illustrative)

Strictly necessary: site security, load balancing, consent storage.
Analytics (GA4): page views, events, aggregated traffic patterns.
Chat (Salesmartly): session ID to maintain conversation continuity.
Embedded media (YouTube): set when you interact with the player.

8) Third-party services we use

Google Analytics 4 (GA4): traffic measurement. IP anonymization and data retention settings may apply under our GA configuration.
Salesmartly chat: provides live chat; messages you send there are processed to deliver support.
YouTube embeds: video playback and related metrics if you open an embedded video.
Hosting/CDN: our static site is served via modern hosting/CDN infrastructure (e.g., edge caching). These providers process network-level logs to operate the service.

9) International transfers

Your data may be processed on servers located outside your region. Where required, we rely on appropriate safeguards (e.g., standard contractual clauses) provided by our vendors.

10) Retention

We retain personal data only as long as necessary for the purposes described above (for example, analytics data per GA4 retention settings; inquiry emails per business and legal requirements). We then delete or anonymize the data.

11) Security

We implement reasonable technical and organizational measures (encryption in transit, access controls, least-privilege). No system is 100% secure; please contact us immediately if you suspect an issue.

12) Your rights

EEA/UK: You may have the right to access, rectify, erase, restrict or object to processing, and data portability. Where processing is based on consent, you can withdraw it at any time (this won’t affect prior lawful processing).

California (CCPA/CPRA): California residents can request to know, delete, or correct personal information, and opt out of “selling” or “sharing” for cross-context behavioral advertising. We do not knowingly sell personal information. To exercise rights, email info@sjbcar.com.

13) Children’s privacy

Our services are not directed to children under 13 (or the equivalent age of consent in your region). We do not knowingly collect such data. If you believe a child provided data, contact us to remove it.

14) Do Not Track

Some browsers send “Do Not Track” signals. Industry standards are not uniform; we do not currently respond to DNT signals. You can control cookies via our banner and your browser settings.

15) Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects.

16) Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date and, if changes are material, provide additional notice.

17) Contact us

Email: info@sjbcar.com

For requests related to cookies or analytics, please mention your browser, device, approximate visit date/time, and the pages you visited to help us locate records.